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Privacy Policy

The Data protection Act 2018 (“DPA 2018”) and the General Data Protection Regulation (“GDPR”) impose certain legal obligations in connection with the processing of personal data.


Bespoke Touches is a data controller within the meaning of the GDPR and we process data. The firm’s contact details are as follows:
Bespoke Touches
Lynn Johnston
71 Broomhouse Crescent
0141 771 4852


We may amend this privacy policy notice from time to time. If we do so, we will make available to you a copy of the amended privacy notice.


The purpose for which we intend to process personal data


We intend to process personal data for the following purposes:
To enable us to supply services to you as our client
To fulfil our obligations under relevant laws in force
To comply with professional obligations to which we are subject as members of Gas Safe, SNIPEF, OFTEC and Fife Trusted Traders.
To use in the investigation and/or defence of potential complaints, disciplinary proceedings and legal proceedings.
To enable us to invoice you for our services and investigate/address any attendant fee disputes that may have arisen.
To contact you about other services we provide which may be of interest to you if you have consented to us doing so.


The legal bases for out intended processing of personal data


Our intended processing of personal data has the following legal bases:
At the time you instructed us to act, you gave consent to our processing your personal data for the purposes listed above
The processing is necessary for the performance of our contract with you
The processing is necessary for compliance with legal obligations to which we are subject (e.g. building standards).
It is a requirement of our contract with you that you provide us with the personal data that we request. If you do not provide the information the we request, we may not be able to provide services to you. If this is the case, we will not be able to commence acting or will cease to act.


Person/organisations to whom we may give personal data


We may share data with:
Professional indemnity insurers
Debt collection service providers
Product Manufacturers


If the law allows or requires us to do so, we may share your personal data with:
The police and law enforcement agencies
Courts and tribunals
The Information Commissioner’s Office (ICO)
We may need to share your personal data with third parties, identified above to comply with our legal obligations, including our legal obligations to you. If you ask us not to share your personal data with such third parties, we may cease to act.


Disclosure of your Personal Information


We may pass your personal data to third parties who are service providers, debt recovery agents, Field Tracing Agents and subcontractors to us, for the purposes of recovering monies owed to our firm and all within our legitimate interests.


Requesting personal data we hold about you (subject to access requests)


You have the right to request access to your personal data the we hold. Such requests are known as ‘subject access requests’ (SARs).


Please provide all SARs in writing marked for the attention of —————— .


To help us provide the information you want and deal with your request more quickly, you should include enough relevant details to enable us to verify your identity and locate the relevant information. For example, you should tell us:
Your name and address
The address where work took lace
The date when work took place
Any invoice numbers relating to the work which took place
What type of information you want to know?


DPA 2018 requires that we comply with a SAR promptly and in any event within 1 month of receipt. There are, however, some circumstances in which the law allows us to refuse to provide access to personal data in response to a SAR (e.g. if you have previously made a similar request and there has been little or no change to the data sine we complied with the original request).


You can ask for someone else to request information on your behalf for example, a friend, relative or solicitor. We must have your authority to respond to a SAR made on your behalf. You can provide such authority by signing a letter which states that you authorise the person concerned to write to us for information about you, and/or receive our reply.


Where you are a data controller and we act for you as a data processor (e.g. service agent or installer), we will assist you with the SARs on the basis as is set out above.


Putting things right (the right to rectification)


You have the right to obtain the rectification of any inaccurate personal data concerning you that we hold. You also have a right to have any incomplete personal data that we hold about you completed. Should you become aware that any personal data that we hold about you is inaccurate and/or incomplete, please inform us immediately so we can correct and/or complete it.


Withdrawal of Consent


Where you have consented to our processing of your personal data, you have the right to withdraw that consent at any time. Please inform us immediately if you wish to withdraw your consent.
Please note:
The withdrawal of consent does not affect the lawfulness of earlier processing
If you withdraw your consent, we may not be able to continue to provide services to you.
Even if you withdraw consent, it may remain lawful for us to process your data on another legal basis (e.g. because we have a legal obligation to continue to process data).


Automated decision-making


We do not intend to use automated decision-making in relation to your personal data.




If you have requested details of the information we hold about you and you are not happy with our response, or you think we have not complied with the GDPR or DPA 2018 in some other way, you can complain to us. Please send any complaints to

Lynn Johnston
71 Broomhouse Crescent
0141 771 4852